Ashley's Paws and Claws
Policies and Procedures
It is assumed that you have read and agreed to all policies and procedures outlined below prior to scheduling any appointments or services. A hard copy of these policies can be provided to you at your appointment if prior notice of this request is given.
Communication
If you need to contact me, please send a text or email. Most of the time, I am not able to answer the phone. Sending a text will ensure that your message is received and will be answered in a timely manner. I cannot guarantee that I will return a voicemail.
Payment
Nails and Grooming Services:
I accept cash, Paypal, Cash app, and Zelle for all nail service appointments. In order to maintain affordable pricing, I do not accept credit cards as payment for these appointments at this time.
Drop In Visits:
For 1 day reservations: Payment is due within 24 hours. Cash or Venmo payments accepted.
Multi day reservations: a 50%, NON REFUNDABLE SCHEDULING FEE is due at the time of booking or within 24 hours of your consultation. The remainder of your balance is due within 24 hours of the last drop in visit of your reservation. Cash, Venmo, or credit card is acccepted for these payments. If paying by credit card, surcharges will apply.
Appointment Times
I try my very best to stay on time. However, animals can be unpredictable. Some will require more time and attention to complete the requested services than others. I always work on their time and give each pet the time that they need to feel safe and secure. Often, I do run early because I try to schedule extra time for these circumstances. I will contact you if I am running more than 10 minutes early or 10 minutes late. Please remember that appointment times are an estimated time of arrival.
​
It is highly encouraged to book future appointments ahead of time. Most of the time, unless there is a cancellation, I can be booked up to a month in advance. I will always book on a first come, first served basis.
​
When scheduling through text, private message, email, etc., I will offer you an appointment(s) based on your location and my availability. After I respond with available dates and times, confirmation MUST be received within 24 hours. After 24 hours, I cannot guarantee that the appointment will still be available as it will be offered to other members of our furry family for booking.
For new clients: Your first appointment is not "booked" until the submission of agreement to the Polices and Procedures as well as a valid credit card to be kept on file for cancellation fee purposes.
​
Cancellations
I understand that there are times when you might have to cancel and reschedule an appointment due to unforeseen circumstances. However, cancellations less than 48 hours before an appointment prevent other members of our furry family, especially those on the waitlist, from an opportunity to book that time slot. In addition, last minute cancellations and not being home (no show) for an appointment greatly affects the financial livelihood of any groomer or pet care professional. Out of respect for both myself and others, please give as much advance notice as possible if you need to reschedule your appointment.
Any cancellation within 48 hours of your appointment time is subject to a cancellation fee. A fee of $25 for the first pet and $5 for each additional pet will be charged. An invoice will be sent via text.
“No Shows”: If you are not home when I arrive for your appointment, I will wait for 10 minutes. Attempts will be made to try to make contact by phone or text. An invoice will then be sent via text for a cancelation fee of $25 for the first pet and $5 for each additional pet.
Cancellation fees will be charged to the credit card on file. If you do or have not provided a credit card to be stored on file for this purpose, an invoice will be sent for prompt payment.
ALL CANCELLATION FEES MUST BE PAID IN FULL PRIOR TO RESCHEDULING YOUR NEXT APPOINTMENT.
Reminder Texts
You should receive a courtesy reminder text 2 days prior to your appointment. Please reply “YES” to confirm your appointment. If you need a handwritten reminder card, I can provide one to you when scheduling. Just ask for a card.
If I do not have a cell phone number on file, you will not receive a courtesy reminder.
Keep in mind that reminder texts are a courtesy and are not guaranteed.
Aggressive Pets
Sometimes, our pets can be grumpy and a bit uncooperative. That is okay! I work with animals with aggressive tendencies quite frequently, and this does not mean refusal of services in most cases. It is extremely important for the safety of myself, you, and your pet, that I am informed about any aggressive behavior prior to arriving for your appointment. This allows me to better prepare and make the visit less stressful on your pet.
​
I reserve the right to discontinue and stop any services that put my safety or your pet’s safety at risk. In the event that the requested services cannot be completed because of a pet’s behavior, payment in full for services is still required.
Vaccinations
Because I service many animals that have unique healthcare needs, I do not require any vaccines except a current Rabies vaccine, which is also required by Pennsylvania law.
In the event that I am bitten by your dog or cat, a copy of their current rabies certificate will need to be presented and kept on file.
Medication/Sedation
I provide services to pets that may need medication provided by their veterinarian. It is important that you inform me if your pet has been given sedatives/meds prior to their appointment. Please follow the instructions from your veterinarian about dosage and timing for medication administration. If you change the dose that is usually given, I need to be made aware before I start any services as this can affect your pet’s behavior.